FAQs

There are a number of specific cases where a product cannot be returned or exchanged.

If I receive an item that is not working properly/damaged, how can I get a refund?

The item I received was not the same as the item I ordered, how can I return it?

I changed my mind and no longer want the item I bought, can I return it? How?

What items cannot be returned?

How long does it take for the customer to receive and deliver the goods he purchased?

How can I get my money back on my credit card and is there a fee or discount for the return?

Can I exchange products that I no longer want for other products of the same type?

If I want to return or exchange the item, who will pay the shipping cost?

Our main warehouse address in Riyadh is: -