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HomeTerms and conditions
Return & Replacement Policy
The customer shall return within 24 hours from goods receipt date.
The customer shall replace within 72 hours from goods receipt date.
If the period specified hereinabove expires, the customer is not entitled to return nor replace unless there is a manufacturing defect in the product.
According to the following terms and conditions:
1-to submit Original Purchase (soft & hard) copy upon return or replace.
2-Products should be maintained in original carton and packaging and in the same condition at the time of receipt with full accessories.
3-Return or replacement is for one-time, unless there is a manufacturing defect in the product, provided that is in original condition upon purchase.
4-The company ensures free delivery of products to customers only once.
5-Products with special sizes or specifications can be replaced or returned only if there is a manufacturing defect in the product.
6-For health and preventive reasons, it is not allowed to return or replace sheets, mattresses, backstops, pillows, layers of mattresses or bedspreads or mattresses covers after opening or using them, or the like.
7-Refund amounts to customer's bank account shall be within 14 working days.
8-The company has the right to deduct discount % when the customer uses credit cards and remittances fees when returning or replacing the product unless there is a manufacturing defect.
9-The customer is not entitled to return or replace goods sold during discount/ offers period, unless there is manufacturing defect of product.
10-The customer is not entitled to return the goods after they are supplied and installed at the customer's home, unless there is manufacturing defect of product.
11-The Company is not liable for any damage, losses or shortage of products after delivery to the Customer.
12-The company is entitled to cancel order if found a fault such as error price or the quantity is sold out, and ensures order’s value is returned to the customer.
13-The customer must sign the bill of receipt of the goods or the bill of lading or upon receipt of the products. This is an acknowledgement of receipt and in case of receipt of a bill of lading with a defect, the problem shall be reported within no later than 24 hours.
14-Warranty does not include products that have been misused, poured liquids, dirty, cut, broken, or otherwise.
15-A storage commission shall be calculated at 3% of invoice value for each additional storage month for the allowed period of 30 days from the date of purchase. In case of return, it shall be deducted from the purchase invoice value.
Products Guarantee Policy
Guarantee includes the items listed on the invoice for each product:
1-Any manufacturing defects according to the warranty period set-out in the invoice.
2-During the guarantee period, PAC CAMFORT Co. provides free products repair service as per Guarantee period specified in purchase invoice.
3-For electric products, the warranty does not include breakdowns caused by voltage fluctuation or the netting of the product on electrical power different from what is stipulated in the product.
Outlet product warranty:
Two years warranty on electrical appliances, and one year on recliners and mattresses.
Maintenance Fees:
Maintenance fees for devices outside the warranty period: (maintenance value is determined by devices/product and informed to the customer before starting repair and obtaining approval/refusal of repair. Repair fees do not include the value of spare parts and transportation fees) The inspection of the product will be free in the maintenance department.
The Warranty does not include the following
1-Lack of original purchase invoice (hard of soft copy).
2-The warranty shall be deemed void and null, if the product is repaired by maintenance centers or persons outside of BACKCOMFORT CO. (misuse).
3-If the product is exposed to excessive pollution, improper cleaning or exposed to sunlight or high heat.
4-If the product is used for non-personal uses (such as rental and general use).
5-Damage to product due to incorrect transportation by the customer or violation of technical or security standards described in the product's user manual.
6-If the serial number on the product is deleted or removed.
7-Consumption rate (10%) on products shall be calculated at replacement by warranty after the first year for each year.
The above policies are customized to warranty service and the customer is liable for any costs related to cases not covered by the warranty.
BACKCOMFORT CO. also reserves the right to make final decisions on the identification of the problem and the appropriate service option.
General Terms & Conditions
The warranty is valid on the original (hard & soft) invoice showing purchase date, customer's name, product model and mark. BACKCOMFORT reserves the right to reject the warranty if this information is deleted or changed by the customer.
The company is not responsible for the products in the maintenance department 30 days after notification of the maintenance report.
BACKCOMFORT’s liabilities are limited to repairing defects, replacing defective part/s or replacing the product itself, as you find appropriate. The replacement cases are shown below during the warranty period described in the invoice.
1-The product is replaced if not repairable due to manufacturing defect.
2-The product is replaced if the company fails to provide spare parts within (90) days.
3-SAR 100 is calculated as minimum transporting fees of the product to Company’s Maintenance Dept., or the customer shall send the product by him/herself to the maintenance department's headquarters.
4-product fracture falls under misuse, and after inspecting product the company is entitled to estimate the cause of the fracture either it is misuse or manufacturing defect.
5-Damage to product due to incorrect transportation by the customer or violation of technical or security standards described in the product's user manual.
The customer shall return within 24 hours from goods receipt date.
The customer shall replace within 72 hours from goods receipt date.
If the period specified hereinabove expires, the customer is not entitled to return nor replace unless there is a manufacturing defect in the product.
According to the following terms and conditions:
1-to submit Original Purchase (soft & hard) copy upon return or replace.
2-Products should be maintained in original carton and packaging and in the same condition at the time of receipt with full accessories.
3-Return or replacement is for one-time, unless there is a manufacturing defect in the product, provided that is in original condition upon purchase.
4-The company ensures free delivery of products to customers only once.
5-Products with special sizes or specifications can be replaced or returned only if there is a manufacturing defect in the product.
6-For health and preventive reasons, it is not allowed to return or replace sheets, mattresses, backstops, pillows, layers of mattresses or bedspreads or mattresses covers after opening or using them, or the like.
7-Refund amounts to customer's bank account shall be within 14 working days.
8-The company has the right to deduct discount % when the customer uses credit cards and remittances fees when returning or replacing the product unless there is a manufacturing defect.
9-The customer is not entitled to return or replace goods sold during discount/ offers period, unless there is manufacturing defect of product.
10-The customer is not entitled to return the goods after they are supplied and installed at the customer's home, unless there is manufacturing defect of product.
11-The Company is not liable for any damage, losses or shortage of products after delivery to the Customer.
12-The company is entitled to cancel order if found a fault such as error price or the quantity is sold out, and ensures order’s value is returned to the customer.
13-The customer must sign the bill of receipt of the goods or the bill of lading or upon receipt of the products. This is an acknowledgement of receipt and in case of receipt of a bill of lading with a defect, the problem shall be reported within no later than 24 hours.
14-Warranty does not include products that have been misused, poured liquids, dirty, cut, broken, or otherwise.
15-A storage commission shall be calculated at 3% of invoice value for each additional storage month for the allowed period of 30 days from the date of purchase. In case of return, it shall be deducted from the purchase invoice value.
Products Guarantee Policy
Guarantee includes the items listed on the invoice for each product:
1-Any manufacturing defects according to the warranty period set-out in the invoice.
2-During the guarantee period, PAC CAMFORT Co. provides free products repair service as per Guarantee period specified in purchase invoice.
3-For electric products, the warranty does not include breakdowns caused by voltage fluctuation or the netting of the product on electrical power different from what is stipulated in the product.
Outlet product warranty:
Two years warranty on electrical appliances, and one year on recliners and mattresses.
Maintenance Fees:
Maintenance fees for devices outside the warranty period: (maintenance value is determined by devices/product and informed to the customer before starting repair and obtaining approval/refusal of repair. Repair fees do not include the value of spare parts and transportation fees) The inspection of the product will be free in the maintenance department.
The Warranty does not include the following
1-Lack of original purchase invoice (hard of soft copy).
2-The warranty shall be deemed void and null, if the product is repaired by maintenance centers or persons outside of BACKCOMFORT CO. (misuse).
3-If the product is exposed to excessive pollution, improper cleaning or exposed to sunlight or high heat.
4-If the product is used for non-personal uses (such as rental and general use).
5-Damage to product due to incorrect transportation by the customer or violation of technical or security standards described in the product's user manual.
6-If the serial number on the product is deleted or removed.
7-Consumption rate (10%) on products shall be calculated at replacement by warranty after the first year for each year.
The above policies are customized to warranty service and the customer is liable for any costs related to cases not covered by the warranty.
BACKCOMFORT CO. also reserves the right to make final decisions on the identification of the problem and the appropriate service option.
General Terms & Conditions
The warranty is valid on the original (hard & soft) invoice showing purchase date, customer's name, product model and mark. BACKCOMFORT reserves the right to reject the warranty if this information is deleted or changed by the customer.
The company is not responsible for the products in the maintenance department 30 days after notification of the maintenance report.
BACKCOMFORT’s liabilities are limited to repairing defects, replacing defective part/s or replacing the product itself, as you find appropriate. The replacement cases are shown below during the warranty period described in the invoice.
1-The product is replaced if not repairable due to manufacturing defect.
2-The product is replaced if the company fails to provide spare parts within (90) days.
3-SAR 100 is calculated as minimum transporting fees of the product to Company’s Maintenance Dept., or the customer shall send the product by him/herself to the maintenance department's headquarters.
4-product fracture falls under misuse, and after inspecting product the company is entitled to estimate the cause of the fracture either it is misuse or manufacturing defect.
5-Damage to product due to incorrect transportation by the customer or violation of technical or security standards described in the product's user manual.
Ramadan Shopping Vouchers – Terms & Conditions
- Customers who make a purchase of SAR 1000 to SAR 1499 will receive a shopping voucher worth SAR 50.
- Customers who make a purchase of SAR 1500 to SAR 1,999will receive a shopping voucher worth SAR 100.
- Customers who make a purchase of SAR 2000 to SAR 2,499 will receive a shopping voucher worth SAR 150.
- Customers who make a purchase of SAR 2,500 to SAR 4,999 will receive a shopping voucher worth SAR 250.
- Customers who make a purchase of SAR 5,000 to SAR 9,999 will receive a shopping voucher worth SAR 500.
- Customers who make a purchase of SAR 10,000 to SAR 11,999 will receive a shopping voucher worth SAR 750.
- Customers who make a purchase of SAR 12,000 or more will receive a shopping voucher worth SAR 1,000.
Terms and Conditions:
- Shopping vouchers are not redeemable for cash.
- In the event of an exchange, the value of the shopping voucher will be taken into account.
- Upon receiving the shopping voucher, its value will be deducted directly from the invoice, or a product of equal value may be selected.
- Shopping vouchers must be used immediately and cannot be postponed for future use.
- Products purchased under this promotion are non-refundable.
- Products may be exchanged within 3 days for the same or a higher value, provided they are in their original condition and original packaging.
- The original invoice or a copy thereof must be presented for any exchange.
*Official contact for return or replacement shall be via company’s email: info@backcomfort.com.sa
*Our return and replacement policy does not affect your legal rights.
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