Privacy Policy

Privacy Policy for Back Comfort Website:

Intro

1. Our Privacy Policy describes how we collect data and protect users' personal information. It is very important to review the details of this agreement.
2. We do not care about any personal information of a specific person, but personal information is collected from those who wish to use the BACK COMFORT website or related web pages (including but not limited to when you purchase goods, or when you contact our user support center team by phone or email). Once you provide us with your personal information, you have authorized us to process this information in accordance with the terms and conditions of the (Confidentiality Agreement).
3. We may amend the (Confidentiality Agreement) at any time, after announcing this amendment by publishing the amended version on the site. The amended version of the (Confidentiality Agreement) will be effective as of the date of its publication. Following publication, your continued use of the site will be considered your commitment to the terms and conditions contained in the amended version of the method of our processing and dealing with your personal information that you have provided to us.
4. We hope that you will review from time to time the announcements of the BACK COMFORT management, which may be related to this agreement (Confidentiality Agreement).

The (Confidentiality Agreement) covers the following activities, which are detailed in the clauses below:

1. We collect and retain your personal information that you have processed, provided to us, or viewed or modified.
2. Our use of your personal information and review and amendment as needed.
3. Your use of your personal information and other users' information.
4. Use, access, browse, and modify your personal information.
5. Tools for communicating with third parties over the Internet.
6. The browsing software used on your personal device.
7. No misleading or fraudulent emails.
8. Protect your personal information.
9. How can you contact us to inquire about the (Confidentiality Agreement).

We collect and retain your personal information that you have processed, provided to us, or viewed or modified:

1. As part of your registration on the Site, you will be required to provide us with certain personal information, such as your name, shipping address, email address and/or telephone number, and other similar information, and some additional information about you, such as your date of birth or other identifying information. In addition, in order for us to verify your identity, we may require you to provide us with valid proof of your identity (e.g., a copy of your passport, residence permit or visa, national ID and/or driver’s license).
2. We may also need to collect certain financial information from you, such as your credit card and/or bank account details, to be added to your account information on the Site. This financial information will be used for billing purposes and to complete your transactions on the Site.
3. After you register on the Site, you should not post any personal information (including any financial information) on any part of the Site, except for the "Account Management" section. This will protect you from the possibility of being exposed to fraud or theft of your identity information. Also, posting any of your personal information on any part of the Site except for "My Account" may be considered a violation of this Agreement and may result in action being taken against your membership on the Site.
4. Information about your transactions and purchasing activities on the site, or depositing amounts or other activities related to your transactions on the site, will be recorded.
5. Please note that we may use your Internet Protocol (IP) address (which is a unique number assigned to your Internet Service Provider (ISP)) to analyse your activity patterns on the Site and improve your administration of the Site. We may also collect information about your browsing activity details.
6. We may collect additional information from or about you in other ways not detailed here, such as recording phone calls with our customer care center staff or through your answers to our questionnaires. We may collect information for statistical purposes, in which case the names of the information holders remain anonymous.

Our use of your personal information:

1. We use your personal information only to provide services and support from the support center team Users, and aims to measure the level of our services and improve them for you, prevent illegal activities, implement the terms of our agreement with you, in addition to removing obstacles, collect fees, and provide you with promotional emails, as well as to document the information you provided to us with third parties, for example, we may resort to sharing some of your personal information with banks or authorizing credit cards to process and document services with third parties for purposes related to increasing the level of security.
2. Although we strive to maintain your confidentiality, we may need to disclose your personal information to law enforcement agencies, government agencies or third parties where we are required to do so by court order or other legal process, to comply with the law, when we believe that disclosing your personal information may prevent physical harm or financial loss, or to report suspicious activity or to investigate a possible violation of the terms and conditions of our User Agreement.
3. In the event that Back Comfort or its business assets are sold, we may disclose your personal information to the potential purchaser for the purpose of continuing the operation of the site.
4. In addition, information relating to the goods you purchase on the Site, this information may include details regarding the identity of the user, and notes relating to your use of the Site. Otherwise, we will disclose your personal information to a third party after obtaining your express permission through your acknowledgment, consent and signature to this Agreement.
5. We do not sell or rent any of your personal information to third parties in the normal course of our business, and we will only share your personal information with others in accordance with this Privacy Policy.
6. Once you register on the site, you are considered to have given us a clear authorization to deliver to you promotional emails about our services, in addition to emails regarding changes and new features on the site. If at any time you decide that you do not wish to receive such messages, all you have to do is send an email to / customer.service@backcomfort.com.sa - to stop sending these messages to your email address or go to the "My Account" section on the site.

Your use of your personal information and other users' information:

1. Members may need to share personal information (including financial information) with each other in order to complete transactions on the Site. You must at all times respect the confidentiality of other members of the Site.
2. We do not guarantee the confidentiality of your information when you share it with other members, so you should request information about the level of confidentiality and security contracts from any other members on the site before you proceed and provide them with any financial or personal data or information, and you can refer to the customer service center staff to verify the validity and security of what is requested.
3. This Privacy Policy does not cover your disclosure of your personal information to a member of another site. You agree to use any personal information you receive from a member of another site for the purpose of completing a transaction on our site, only for that transaction, and that you will not use information received from a member of another site for any other purpose (except with the express authorization of the member of the other site).
4. You acknowledge and agree that you will not use personal information received from the Site about any member of another Site in accordance with the laws in force in this document.
5. You acknowledge and agree that you shall use the personal information received from users in accordance with this Agreement.

Use, access, browse, and modify your personal information:

1. You can access and review your personal information through the “My Account” management page on the website. If your personal information changes in any way, or you have provided incorrect information on the website, you must update or correct it immediately, either by displaying it on “My Account” or by contacting the customer service team.
2. Please note that we will retain your personal information during and after your use of the Site as required by law, to overcome technical obstacles, to prevent fraud, to assist in any legal investigation, and to take any other actions required by law.

Links to third party websites:

1. The site may contain links to other websites, please note that we are not responsible for the level of security or methods used on other sites.
2. We encourage you when you move from our site to any other site to read their privacy policy if you intend to give them your personal information.
3. Our Privacy Policy applies only to your personal information that we collect on our Site.

Browsing software used on your personal device:

1. Like many websites, our website uses small software files that are installed on your computer's hard drive. When you go to visit certain web pages on the website, the file identifies your browser with a unique, random number.
1. The cookies we use do not reveal any of your personal information. These cookies help us improve your experience on the site and help us understand which parts of the site are most used. You are free to disable these cookies if your browser allows you to do so, although this may result in you being stopped from using the site.

No spam or phishing emails:

We do not tolerate destructive messages, in order to inform the site about any destructive or fraudulent electronic messages, please send an electronic message to / it.technical@backcomfort.com.sa - contacting to send electronic messages that harm us or any content will lead to a breach of the terms of the user agreement. We automatically check messages, and we may resort to manual filtering of them to find out if there are destructive messages, viruses, malicious attacks, and any other malicious or illegal activities.

Protecting your personal information:

1. However, the Internet is not a secure medium and we do not guarantee the confidentiality of your personal information. You must enter your username and password every time you want to access your account or complete transactions on the site. Choose your password carefully using special numbers and letters with special specifications. Do not disclose your username and password to anyone. If you believe that your username or password has been exposed, immediately contact the support team on the site to change it.

How to contact us for inquiries regarding the (Confidentiality Agreement)

If you have questions or concerns about our collection and use of your personal information, please contact our Customer Care Team or write to us at the postal address of your country's Customer Care Center.
customer.service@backcomfort.com.sa